Delete Your Qply Account or Data
Last updated: October 22, 2026
Summary. To delete your Qply account, email [email protected] from your account's email address. We delete your account and its data within 30 days. This applies to the Qply website, the dashboard at app.qply.io, and the Qply mobile apps for Android and iOS, published by Apptesterhub LLC.
1. How to delete your account
- Send an email to [email protected] with the subject "Delete my Qply account".
- Send it from the email address you use to sign in to Qply, so we can confirm it's your account. Include your workspace name.
- We reply to confirm the request. If you have a paid plan, we cancel your subscription so you aren't charged again.
- We delete your account and its data within 30 days and email you when it's done.
If you're a team member (agent) invited to someone else's workspace, the workspace admin can remove you from the Team page. You can also email us to remove your login and personal details.
2. What we delete
When your account is deleted, we permanently delete:
- Your account details: name, email address, login and sign-in links (email/password or Google)
- Your workspace and its settings, including widget, AI and business-hours settings
- All conversations, messages, internal notes and tickets
- Visitor and contact records collected through your chat widget and connected channels
- Your knowledge base: uploaded documents, FAQs and website content
- Team member (agent) logins in your workspace
- Connected channels and their access tokens (WhatsApp, Facebook Messenger, Instagram, email)
- Mobile app push-notification tokens for your devices
3. What we keep, and for how long
| Data | Kept for | Why |
|---|---|---|
| Invoices and payment records | 7 years | Required by tax and accounting law. Card details are held by our payment processor, Stripe, not by us. |
| Backup copies and records needed to resolve disputes | Up to 90 days | Backups are rotated automatically, and deleted data disappears from them when they expire. These copies aren't used for anything else. |
We don't keep anything else after deletion. Data we're required to keep is used only for the purpose listed above.
4. Delete some data without deleting your account
You can ask us to delete specific data and keep your account. For example:
- Particular conversations, or all conversation history before a date
- All data about a specific visitor or customer (for example, to answer their own deletion request)
- Knowledge base content or connected channel data
- Email [email protected] with the subject "Delete my Qply data", from your account's email address.
- Describe what to delete. For a visitor, include their email address or the date of the conversation.
- We confirm and delete it within 30 days. The retention periods in section 3 apply.
In the Qply mobile app, signing out removes your device's push-notification token straight away.
5. Questions
See our Privacy Policy for full details of how we handle data, or contact us at [email protected]. Qply is operated by Apptesterhub LLC, 75 E 3rd St Ste 7, Sheridan, WY 82801, USA.