Qply
1
Pre-sales questions die at 3am
A trial visitor lands at midnight, has one question about pricing or integrations, can't find it in 30 seconds, and bounces. They never come back.
Live Chat for SaaS
The AI live chat that actually knows your SaaS product
Stop losing trial signups because pre-sales questions go unanswered at 3am. Qply trains on your docs, FAQs, and pricing pages — then answers visitors instantly. Your team only steps in when it matters.
SaaS support has four chronic problems
Every founder running a SaaS site hits these. AI live chat solves all four.
2
Repetitive support kills team focus
Your engineers and support staff answer the same five onboarding questions a dozen times a day. The 6th time costs as much as the first.
3
Your docs are good — but no one reads them
Visitors won't read 2,000 words to answer "Does this work with Stripe?" They want the answer in 2 seconds, in a chat bubble.
4
Generic chatbots make your product look cheap
"Sorry, I'm just a bot — let me transfer you" reads as broken. SaaS buyers expect AI that actually knows the product, or no AI at all.
Built for the way SaaS support actually works
Four things Qply does for SaaS teams — fully automatic.
AI trained on your product docs
Upload your documentation, FAQs, pricing pages, and feature descriptions. Qply's AI answers questions using your exact content — accurate, on-brand, and hallucination-free.
- Auto-syncs from Markdown, PDF, plain text, or pasted content
- Cites the source doc so visitors trust the answer
- Falls back to human agent when confidence is low
Trial signups, recovered automatically
Most SaaS visitors leave because their question wasn't answered. Qply turns that 3am visit into a started trial — by replying instantly, not in business hours.
- 24/7 coverage with no extra headcount
- Pre-sales questions answered in under 2 seconds
- Push trial signups directly from the chat with a Start free trial CTA
Human takeover when it matters
The AI handles routine. Your engineers handle edge cases. Any agent on your team can take over a conversation in one click — visitor sees a seamless handoff with no disruption.
- One-click takeover from the agent dashboard
- Full conversation history visible to the agent
- Internal notes, tags, and assignment for routing
Conversation analytics that drive product decisions
Every chat is data. Qply tracks the questions visitors ask most often, where the AI couldn't help, and which conversations led to signups — so you know what to fix next.
- Top unanswered question report (drives KB updates)
- AI resolution rate by topic
- Conversion from chat → trial → paid
Why small SaaS teams pick Qply over Intercom
Intercom is built for enterprise. Qply is built for the team you have today.
| What you need | Qply | Intercom |
|---|---|---|
| Starting price (per month) | $12 | $74+ per seat |
| AI auto-reply on every plan | Yes | Add-on (Fin AI, $0.99/resolution) |
| Knowledge base from your docs | Included | Included (higher tiers) |
| Agent takeover | Yes | Yes |
| Setup time | 60 seconds | Hours of config |
| Designed for teams of | 1–20 | 50+ |
Switching from Intercom? Read the full comparison →
SaaS founder questions, answered
The best live chat for SaaS combines AI auto-reply trained on your product docs with seamless agent takeover. It needs to answer pricing and integration questions in under 2 seconds, run 24/7, and let your team jump in when the AI can't help. Qply does all three — start with a 14-day free trial.
SaaS visitors leave when their pre-sales questions go unanswered. Studies consistently show that responding to pre-sales questions within 60 seconds increases conversion by 5–10x. AI live chat answers pricing, integration, and security questions instantly — even at 3am — so trial signups don't drop because nobody was online.
Yes. Upload your docs, FAQs, API references, and feature pages. Qply's AI uses your exact content to answer questions accurately, with no hallucinations or generic responses. When the AI references your knowledge base, it shows visitors the source doc so they can dig deeper.
Qply is built for small and growing SaaS teams. Intercom starts at $74 per seat per month and scales aggressively as you add features. Qply starts at $12/month with AI auto-reply, agent takeover, and unlimited conversation history — most of what small SaaS teams need, at a fraction of the cost. Read the full Qply vs Intercom comparison →
Yes. Qply runs on any website regardless of your payment stack. The widget loads asynchronously after page load and won't conflict with Stripe Checkout, Paddle, LemonSqueezy, or your own billing flows. Drop one script tag into your site and you're done.
No. The Qply widget loads asynchronously after your page is fully loaded. It has zero impact on your Core Web Vitals (LCP, INP, CLS) or SEO scores. We test against the same Lighthouse benchmarks as your landing page should — passing them is a baseline requirement, not an afterthought.
Ship AI live chat to your SaaS site today
14-day free trial. Cancel anytime. Setup takes 60 seconds — no developers needed.
Start free trial