Qply
Qply: AI Chatbot & Shared Inbox for
Instagram DMs
Connect your Instagram professional account to Qply and answer direct messages automatically. AI replies instantly from your own knowledge base, your team takes over in one click, and every conversation — Instagram, website chat, Messenger and WhatsApp — lands in one shared inbox.
Your customers slide into your DMs — Qply answers instantly
Instagram DMs are where product questions turn into sales. Qply makes sure every message gets a fast, accurate answer — even at 2 AM.
Order & delivery questions
AI answers "where is my order?", delivery times and tracking instantly — 24/7, right inside Instagram DMs.
Returns & policy answers
Upload your policies once. Qply answers every return, refund and warranty question using your exact wording.
Story replies & product questions
Answer sizing, availability and "where can I buy this?" on the spot — the DMs that turn a follower into a customer.
One-click human takeover
For anything complex, your team steps in from the Qply dashboard or mobile app — the reply lands right back in the Instagram DM.
24/7, every timezone
Customers get instant answers even when your team is asleep. No missed messages, no lost sales.
One inbox for every channel
Instagram sits beside your website chat, Messenger, WhatsApp and email — same AI, same team, no app-switching.
How to connect Instagram to Qply
No developers, no passwords, no code. Instagram DMs ride on your linked Facebook Page — connect once and you're live.
Create your free Qply account
Sign up at app.qply.io — free plan, no card required. Takes 30 seconds.
Connect with Facebook
In Settings → Message channels, connect your Facebook Page with secure login. Qply automatically picks up the Instagram professional account linked to your Page — no password.
Upload your knowledge base
Add your FAQs, policies and product details. The AI learns from your content and answers Instagram DMs accurately — 24/7.
Need help? Read the setup guide →
Qply vs a standalone Instagram inbox
Meta's own tools give you an Instagram inbox. Qply adds the AI, the knowledge base and every other channel.
| Feature | Qply ✓ Best | Meta Business Suite | Generic chatbot |
|---|---|---|---|
| AI auto-reply from your own content | ✓ Knowledge base | ✗ | ~ Scripted flows |
| Instagram + website + Messenger + WhatsApp in one inbox | ✓ | ~ Meta channels only | ✗ |
| One-click human takeover | ✓ | ✓ | ~ Varies |
| Mobile agent app | ✓ | ✓ | ~ |
| Conversation analytics | ✓ | ~ Basic | ~ |
| Free plan | ✓ 50 AI replies/mo | ✓ Manual only | ~ |
| Transparent pricing | ✓ From $12/mo | ✓ Free | ~ |
Comparison reflects standard capabilities as of August 2026.
What Qply does for your Instagram DMs
Here's how Qply is designed to handle customer conversations on Instagram.
Answers with your own knowledgeUpload your policies, FAQs and product details — Qply's AI uses them to answer Instagram DMs automatically, so routine questions stop piling up in your inbox.
Seamless human handoffWhen a conversation needs a person, your team takes over in one click from the web dashboard or the Qply mobile app — and the reply is delivered right back in the Instagram DM.
Everything in one inboxInstagram conversations sit next to your website chat, Messenger, WhatsApp and email — answered by the same AI and the same team, with no tab-switching between apps.
Qply pricing for Instagram
Start free — no card required. AI replies are shared across every channel.
Paid plans include a 14-day trial. Card required at checkout, not charged during the trial — cancel before day 14 to avoid being charged. Terms.
No card required · Forever free
Try Qply with no commitment, forever.
- 50 AI replies / month
- 1 agent seat
- All channels
- Basic analytics
- Custom branding
Perfect for small teams getting started.
- 300 AI replies / month
- 1 agent seat
- AI auto-reply
- Knowledge base (5 docs)
For growing teams with steady message volume.
- 1,000 AI replies / month
- 2 agent seats
- Knowledge base (10 docs)
- Advanced analytics
- Custom branding
For high-volume teams across every channel.
- 5,000 AI replies / month
- 5 agent seats
- Knowledge base (50 docs)
- Custom branding
- Full analytics + export
Qply for Instagram — frequently asked questions
Instagram DMs ride on your linked Facebook Page. In your Qply dashboard go to Settings → Message channels and connect with Facebook — Qply automatically picks up the Instagram professional account linked to your Page. No passwords, no code.
Yes. Upload your FAQs, policies and product details to Qply's knowledge base. The AI uses your own content to answer Instagram direct messages automatically, 24/7, and hands off to a human agent whenever a conversation needs one.
Yes. Instagram messaging is available on professional (business or creator) accounts that are linked to a Facebook Page. Once linked, connecting your Page in Qply enables Instagram DMs automatically.
Yes. Instagram DMs, website chat, Facebook Messenger, WhatsApp and email all land in one shared Qply inbox — answered by the same AI and the same team, with no tab-switching between apps.
Yes. Your team replies to Instagram conversations from the Qply web dashboard or the Qply mobile app, and the reply is delivered back to the customer on Instagram automatically.
Qply has a free plan with 50 AI replies per month and no card required. Paid plans start at $12/month, and AI replies are shared across every channel — Instagram, website chat, Messenger and WhatsApp.
Connect Instagram to Qply today
Answer direct messages instantly, hand off to your team in one click, and bring every channel into one shared inbox — automatically.
Free plan · No card required · Secure Facebook login