Qply
Qply: AI Chatbot & Shared Inbox for
WhatsApp
Connect your WhatsApp Business number to Qply and answer customer messages automatically. AI replies instantly from your own knowledge base, your team takes over in one click, and every conversation — WhatsApp, website chat, Messenger and Instagram — lands in one shared inbox.
Your customers message on WhatsApp — Qply answers instantly
WhatsApp is where customers actually are. Qply makes sure every message gets a fast, accurate answer — even at 2 AM.
Order & delivery questions
AI answers "where is my order?", delivery times and tracking instantly — 24/7, straight inside WhatsApp.
Returns & policy answers
Upload your policies once. Qply answers every return, refund and warranty question using your exact wording.
Pre-sale product questions
Answer sizing, availability and product details on the spot — the questions that turn a chat into a sale.
One-click human takeover
For anything complex, your team steps in from the Qply dashboard or mobile app — the reply lands right back on WhatsApp.
24/7, every timezone
Customers get instant answers even when your team is asleep. No missed messages, no lost sales.
One inbox for every channel
WhatsApp sits beside your website chat, Messenger, Instagram and email — same AI, same team, no app-switching.
How to connect WhatsApp to Qply
No developers, no code on your side. Bring your WhatsApp Business number and connect it in minutes.
Create your free Qply account
Sign up at app.qply.io — free plan, no card required. Takes 30 seconds.
Connect your WhatsApp number
In Settings → Message channels → WhatsApp, paste your WhatsApp Cloud API phone number ID and access token from Meta's Business dashboard. Qply verifies them instantly.
Upload your knowledge base
Add your FAQs, policies and product details. The AI learns from your content and answers WhatsApp messages accurately — 24/7.
Need help? Read the setup guide →
Qply vs a standalone WhatsApp inbox
Meta's own tools give you a WhatsApp inbox. Qply adds the AI, the knowledge base and every other channel.
| Feature | Qply ✓ Best | Meta Business Suite | Generic chatbot |
|---|---|---|---|
| AI auto-reply from your own content | ✓ Knowledge base | ✗ | ~ Scripted flows |
| WhatsApp + website + Messenger + Instagram in one inbox | ✓ | ~ Meta channels only | ✗ |
| One-click human takeover | ✓ | ✓ | ~ Varies |
| Mobile agent app | ✓ | ✓ | ~ |
| Conversation analytics | ✓ | ~ Basic | ~ |
| Free plan | ✓ 50 AI replies/mo | ✓ Manual only | ~ |
| Transparent pricing | ✓ From $12/mo | ✓ Free | ~ |
Comparison reflects standard capabilities as of August 2026.
What Qply does for your WhatsApp support
Here's how Qply is designed to handle customer conversations on WhatsApp.
Answers with your own knowledgeUpload your policies, FAQs and product details — Qply's AI uses them to answer WhatsApp messages automatically, so routine questions stop piling up in your inbox.
Seamless human handoffWhen a conversation needs a person, your team takes over in one click from the web dashboard or the Qply mobile app — and the reply is delivered right back on WhatsApp.
Everything in one inboxWhatsApp conversations sit next to your website chat, Messenger, Instagram DMs and email — answered by the same AI and the same team, with no tab-switching between apps.
Qply pricing for WhatsApp
Start free — no card required. AI replies are shared across every channel.
Paid plans include a 14-day trial. Card required at checkout, not charged during the trial — cancel before day 14 to avoid being charged. Terms.
No card required · Forever free
Try Qply with no commitment, forever.
- 50 AI replies / month
- 1 agent seat
- All channels
- Basic analytics
- Custom branding
Perfect for small teams getting started.
- 300 AI replies / month
- 1 agent seat
- AI auto-reply
- Knowledge base (5 docs)
For growing teams with steady message volume.
- 1,000 AI replies / month
- 2 agent seats
- Knowledge base (10 docs)
- Advanced analytics
- Custom branding
For high-volume teams across every channel.
- 5,000 AI replies / month
- 5 agent seats
- Knowledge base (50 docs)
- Custom branding
- Full analytics + export
Qply for WhatsApp — frequently asked questions
In your Qply dashboard go to Settings → Message channels → WhatsApp and paste your WhatsApp Cloud API phone number ID and access token from Meta's Business dashboard. Qply verifies the credentials and starts receiving messages instantly — no code required.
Yes. Upload your FAQs, policies and product details to Qply's knowledge base. The AI uses your own content to answer WhatsApp messages automatically, 24/7, and hands off to a human agent whenever a conversation needs one.
Qply connects through the official WhatsApp Cloud API, which is free to set up in Meta's Business dashboard. You bring your own WhatsApp Business number and paste its Cloud API credentials into Qply — nothing to install on your side.
Yes. WhatsApp, website chat, Facebook Messenger, Instagram DMs and email all land in one shared Qply inbox — answered by the same AI and the same team, with no tab-switching between apps.
Yes. Your team replies to WhatsApp conversations from the Qply web dashboard or the Qply mobile app, and the reply is delivered back to the customer on WhatsApp automatically.
Qply has a free plan with 50 AI replies per month and no card required. Paid plans start at $12/month, and AI replies are shared across every channel — WhatsApp, website chat, Messenger and Instagram.
Connect WhatsApp to Qply today
Answer customer messages instantly, hand off to your team in one click, and bring every channel into one shared inbox — automatically.
Free plan · No card required · Official WhatsApp Cloud API