Qply
Qply: AI Live Chat Widget for
WooCommerce Stores
Add AI-powered live chat to your WooCommerce store in 60 seconds. Qply auto-replies to customer questions 24/7 — return policy, shipping costs, product compatibility — so shoppers buy instead of bouncing.
Your WooCommerce customers have questions — Qply answers them before they abandon
69% of shoppers abandon carts when they can't get answers fast enough. Qply fixes that — automatically, 24/7.
Order status questions
Customers asking "where is my order?" get instant answers. Qply can guide them to their tracking info automatically, reducing support load dramatically.
Return & refund policy
Upload your return policy once. Qply answers every "can I return this?" question automatically and accurately — the most common reason for cart abandonment.
Product compatibility
Answer "does this work with X?" pre-purchase questions automatically. Informed buyers convert — confused buyers bounce to Amazon.
Shipping costs & times
Answer shipping questions at checkout before they cause abandonment. Qply uses your actual shipping rates and delivery windows to answer accurately.
Payment method questions
Answer "do you accept PayPal?" or "can I pay in installments?" instantly — payment uncertainty is a major checkout drop-off point Qply eliminates.
Cart abandonment recovery
Qply proactively engages hesitating shoppers with the right message at the right time — answering the final objection that was stopping them from buying.
How to add Qply Live Chat Widget to your WooCommerce store in 60 seconds
No WooCommerce extension required. No developer needed. Just one snippet of code.
Create your Qply account
Sign up at app.qply.io. Your install snippet is generated instantly (a public site identifier — not a credential). Takes 30 seconds.
Paste snippet into WordPress footer
In WordPress: Appearance → Theme Editor → footer.php — paste before </body>. Or use a WooCommerce-compatible header plugin like Insert Headers and Footers.
Upload your store knowledge base
Add your product FAQs, return policy, shipping info, and payment methods. The AI learns from your content and answers customer questions accurately — reducing cart abandonment instantly.
<!-- Paste before </body> in footer.php — works with WooCommerce -->
<script>
window.AIChatConfig = {
serverUrl: 'https://api.qply.io',
siteKey: 'your_site_key_here',
color: '#7F54B3',
consentRequired: true, // GDPR/EU: gate tracking until visitor consents
};
</script>
<script src="https://api.qply.io/widget.js" async></script>Qply vs other WooCommerce live chat plugins
See how Qply stacks up against the most popular live chat options for WooCommerce stores.
| Feature | Qply ✓ Best | Tidio | tawk.to | Crisp |
|---|---|---|---|---|
| AI auto-reply (Advanced AI Models) | ✓ All plans | ~ Paid add-on | ✗ | ~ Paid only |
| WooCommerce plugin conflicts | ✓ Zero conflicts | ~ Possible | ~ Possible | ~ Possible |
| Knowledge base (RAG) | ✓ All plans | ~ Pro only | ✗ | ~ Paid only |
| Cart abandonment reduction | ✓ AI engages | ~ Basic | ✗ | ~ Paid only |
| Transparent pricing | ✓ From $12/mo | ~ From $19/mo | ✓ Free | ~ From $25/mo |
| 14-day free trial | ✓ 14 days, cancel anytime | ~ 7 days | ✓ Free forever | ~ 14 days |
| Live agent takeover | ✓ | ✓ | ✓ | ✓ |
| Real-time analytics | ✓ | ~ Limited free | ~ Basic | ~ Paid only |
Data accurate as of April 2026.
What Qply does for your WooCommerce store
Here's how Qply is designed to handle pre-sale questions and reduce support load on WooCommerce.
Surfaces cart-abandonment questionsQply's conversation dashboard shows you which questions visitors ask before checkout. Use it to identify the policy gaps, sizing doubts, or shipping worries that are causing cart abandonment, then feed the answers back into your knowledge base.
Handles repetitive shipping & returns queriesUpload your shipping and returns policy, and the AI will answer those questions 24/7 without a human in the loop. Your support inbox is freed up for the real issues that actually need a person.
Pre-sale product question answersFeed Qply your product specs and compatibility info — it can answer technical pre-sale questions instantly, so visitors don't leave your store to find answers elsewhere.
Qply pricing for WooCommerce stores
Start free — no card required. Upgrade any time.
Card required at checkout. Not charged during the trial — cancel before day 14 to avoid being charged. Terms.
No card required · Forever free
Try Qply with no commitment, forever.
- 50 AI replies / month
- 1 agent seat
- Widget embed
- Basic analytics
- Custom branding
Perfect for new WooCommerce stores.
- 300 AI replies / month
- 1 agent seat
- AI auto-reply
- Knowledge base (5 docs)
For growing WooCommerce stores with steady orders.
- 1,000 AI replies / month
- 2 agent seats
- Knowledge base (10 docs)
- Advanced analytics
- Custom branding
For high-volume WooCommerce stores and support teams.
- 5,000 AI replies / month
- 5 agent seats
- Knowledge base (50 docs)
- Custom branding
- Full analytics + export
Qply for WooCommerce — frequently asked questions
Create a Qply account, copy your site key, then go to Appearance → Theme Editor → footer.php in WordPress admin. Paste the Qply snippet just before the closing </body> tag. Alternatively, use a WooCommerce-compatible plugin like Insert Headers and Footers to add it without touching code. Your live chat goes live instantly.
Yes. Upload your product FAQs, return policy, shipping information, and payment methods to Qply's knowledge base. The AI uses your content to answer customer questions automatically, 24/7 — including "what's your return policy?", "how long does shipping take?", and "do you accept PayPal?" — using your exact store content.
No. Qply is not a WooCommerce plugin — it's a JavaScript snippet that loads independently and asynchronously. It has zero interaction with WooCommerce, its extensions, payment gateways, or your WordPress database. It works seamlessly alongside all WooCommerce shipping plugins, payment integrations, and product extensions.
Shoppers commonly abandon carts when they can't get answers fast enough. Qply engages customers at the exact moment they hesitate — answering return policy, shipping cost, and product compatibility questions instantly. By removing doubt at checkout, Qply keeps customers moving toward purchase instead of bouncing to a competitor.
Qply is a strong fit for WooCommerce stores because it installs in 60 seconds (no WooCommerce extension needed), auto-replies to common customer questions using AI 24/7, helps reduce cart abandonment with proactive engagement, and starts at $12/month. All plans include a 14-day free trial.
Add Qply Widget to your WooCommerce store today
Join fast-moving WooCommerce store owners using Qply to answer customer questions instantly, reduce cart abandonment, and recover revenue that was walking out the door — automatically.
14-day free trial · Cancel anytime · Zero WooCommerce plugin conflicts
Card required, charged only after trial unless you cancel.