Qply
Qply: AI Live Chat Widget for
Shopify Stores
Add AI-powered live chat to your Shopify store in 60 seconds. Qply auto-replies to customer questions 24/7 — shipping, returns, product details — so you close more sales without hiring more staff.
Your Shopify customers have questions — Qply answers them instantly
69% of shoppers abandon carts when they can't get answers fast enough. Qply fixes that.
Shipping & delivery questions
AI answers "where is my order?", delivery times, and tracking info instantly — 24/7, without you lifting a finger.
Returns & refund policy
Upload your return policy once. Qply answers every return question automatically using your exact policy text.
Pre-purchase product questions
Answer size guides, compatibility questions, and product details that would otherwise cause cart abandonment.
Live agent takeover
For complex issues, your team steps in with one click. The customer sees a seamless handoff — no disruption.
24/7 international support
Shoppers in different timezones get instant answers even when your team is offline. Never miss a sale again.
Understand what customers ask
Real-time analytics show the most common questions your visitors ask — priceless data for improving your product pages and FAQs.
How to add Qply Live Chat Widget to your Shopify store in 60 seconds
No Shopify app required. No developer needed. Just one snippet of code.
Create your free Qply account
Sign up at app.qply.io. Your install snippet is generated instantly (a public site identifier — not a credential). Takes 30 seconds.
Copy the snippet & paste into Shopify
In Shopify admin, go to Online Store → Themes → Edit code. Open theme.liquid and paste the snippet before </body>.
Upload your store knowledge base
Add your FAQs, return policy, shipping info, and product details. The AI learns from your content and answers accurately.
<script>
window.AIChatConfig = {
serverUrl: 'https://api.qply.io',
siteKey: 'your_site_key_here',
color: '#96BF48',
consentRequired: true, // GDPR/EU: gate tracking until visitor consents
};
</script>
<script src="https://api.qply.io/widget.js" async></script>Qply vs other Shopify live chat apps
See how Qply stacks up against the most popular Shopify chat options.
| Feature | Qply ✓ Best | Tidio | tawk.to | Crisp |
|---|---|---|---|---|
| AI auto-reply (Advanced AI Models) | ✓ All plans | ~ Paid add-on | ✗ | ~ Paid only |
| Install time | ✓ 60 seconds | ~ 5–10 min | ~ 5 min | ~ 5–10 min |
| Knowledge base (RAG) | ✓ All plans | ~ Pro only | ✗ | ~ Paid only |
| Zero impact on store speed | ✓ Async load | ~ | ✗ | ~ |
| Transparent pricing | ✓ From $12/mo | ~ From $19/mo | ✓ Free | ~ From $25/mo |
| 14-day free trial | ✓ 14 days, cancel anytime | ~ 7 days | ✓ Free forever | ~ 14 days |
| Live agent takeover | ✓ | ✓ | ✓ | ✓ |
| Real-time analytics | ✓ | ~ Limited free | ~ Basic | ~ Paid only |
Data accurate as of April 2026.
What Qply does for your Shopify store
Here's how Qply is designed to handle customer support and pre-sale questions on Shopify.
Answers shipping & return questionsUpload your shipping policy, return policy, and product FAQs — Qply's AI uses them to answer common customer questions automatically, so routine inquiries stop landing in your inbox.
No app store install neededPaste one snippet into
theme.liquidbefore the closing</body>tag. No Shopify App Store review, no extra apps slowing your store down — just a lightweight widget that loads asynchronously.
Pre-sale question insightsSee exactly which questions visitors ask before checkout. Qply's dashboard shows you conversation topics and unanswered questions, so you can spot what's blocking conversions and update your product pages.
Qply pricing for Shopify stores
Start free — no card required. Upgrade any time.
Card required at checkout. Not charged during the trial — cancel before day 14 to avoid being charged. Terms.
No card required · Forever free
Try Qply with no commitment, forever.
- 50 AI replies / month
- 1 agent seat
- Widget embed
- Basic analytics
- Custom branding
Perfect for new Shopify stores.
- 300 AI replies / month
- 1 agent seat
- AI auto-reply
- Knowledge base (5 docs)
For growing Shopify stores with steady traffic.
- 1,000 AI replies / month
- 2 agent seats
- Knowledge base (10 docs)
- Advanced analytics
- Custom branding
For high-volume Shopify stores and support teams.
- 5,000 AI replies / month
- 5 agent seats
- Knowledge base (50 docs)
- Custom branding
- Full analytics + export
Qply for Shopify — frequently asked questions
In Shopify admin, go to Online Store → Themes → Edit code → theme.liquid. Paste the Qply snippet just before the closing </body> tag. Save, and your chat widget is live instantly — no app store required.
Yes. Qply installs via a single JavaScript snippet — no App Store installation, no Shopify Partners approval process. Just paste the code and go live in under 60 seconds.
No. Qply loads asynchronously after your store page is fully rendered. It has zero impact on your Shopify store speed score, LCP, or Core Web Vitals — which matter for both SEO and customer experience.
Yes. Upload your store's FAQs, return policy, shipping information, and product descriptions into Qply's knowledge base. The AI uses your content to answer customer questions automatically and accurately — 24/7.
Qply starts at $12/month — significantly less than Intercom ($74+/mo) or Drift ($400+/mo). The Growth plan at $19/month includes 1,000 AI replies and is the most popular choice for Shopify stores. All plans include a 14-day free trial.
Add Qply Widget to your Shopify store today
Join fast-moving stores using Qply to answer customer questions instantly, reduce cart abandonment, and grow sales — automatically.
14-day free trial · Cancel anytime · Zero impact on store speed
Card required, charged only after trial unless you cancel.